Highlights :
- New E-commerce Rules : Provides Clarity on Responsibilities of Marketplaces, Sellers
- It will be applicable to all electronic retailers offering goods and services to Indian consumers.
- Violation of rules will attract penal action.
New rules for E-commerce entities, including mandatory display of 'country of origin' on products, provides clarity on the responsibilities of marketplaces as well as the sellers & will enhance protection for buyers.
It will be applicable to all electronic retailers (e-tailers) registered in India or abroad, but offering goods and services to Indian consumers.
Violation of rules will attract penal action under the Consumer Protection Act, 2019.
Sellers are now mandated to take responsibility for goods and services that are defective, deficient or spurious and cannot refuse to take back such goods, the Internet and Mobile Association of India (IAMAI) said.
The new rules also mandate that the marketplaces as well as sellers would be required to have grievance officer who have to respond in a time-bound manner.
E-commerce players have to display details about Return, Refund, Exchange, Warranty and Guarantee, Delivery and Shipment, Mode of Payment and Grievance Redressal Mechanism and any other similar information that may be required by consumers to make INFORMED DECISIONS.
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